At a hospital or care facility
Tell the facility that Mosaic Newcastle is your chosen funeral home, then contact us. We will guide the family and coordinate the required release process.
When someone dies
You do not have to know what to do next.
Take a breath. Call us and tell us what has happened. We will help you understand the immediate next step.
Immediate assistance · 24 hours082 567 2526
Calm guidance. One step at a time.
Start with what has happened
The first step depends on where and how the death occurred.
If you are uncertain, call our 24-hour number before moving or arranging anything.
At home after an illness
Contact the attending medical practitioner and call us. A medical professional must confirm and certify the death before removal can proceed.
Unexpectedly or after an accident
Contact emergency services or the SAPS and do not disturb the scene. Call us for guidance while the appropriate authorities follow their process.
Helpful information
Have these details nearby if they are available.
Do not delay calling if you cannot find everything. We will tell you what is needed and when.
- The deceased person’s full name and ID document or number
- The location and circumstances of the death
- Medical practitioner or facility details, where applicable
- Funeral policy details, if a policy is available
- Your own name, relationship and contact number
Help is one call away